FAQs
How can I get in touch with Impulse?
You can reach us anytime by emailing contact@impulsecam.com. Our friendly customer support team is always ready to help with questions, concerns, or anything else you might need.
Do you offer international shipping?
Yes, we ship to every country around the world.
Can I modify or cancel my order after placing it?
We begin processing orders very quickly, so if you need to cancel or make changes, please contact us within 12 hours of placing your order. After that window, the order will already be in motion, but once it arrives, you can still return it for a full refund.
Which payment methods do you accept?
We accept all major credit and debit cards including VISA, Mastercard, AMEX, as well as PayPal.
How long does it take to process my order?
Orders are packed and processed Monday through Friday. It typically takes 1-3 business days to get your order ready for shipment. During busy periods like sales or holidays, please allow a little extra time.
How long will delivery take?
Shipping times vary depending on your location, but most orders arrive within 7-14 days due to high demand and international shipping logistics.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of being shipped, you’ll be eligible for a full refund.
Are customs duties or taxes included in the price?
All prices on our website are listed tax-free in USD. Depending on your country's regulations, you may be charged customs fees or import duties when your package arrives. These fees are set by your local customs office and are the buyer’s responsibility. We cannot cover or reimburse these costs.
How can I return a product?
If you’d like to return an item, please send us an email at [EMAIL ADDRESS] and we’ll guide you through the process.
What if I received the wrong item or something arrived damaged?
We’re here to help. If your order is missing items or something arrived defective or incorrect, please email us with your order number, photos, and a brief description of the issue. We’ll make it right as soon as possible.
When will I see my refund?
Refunds are processed to your original payment method. If you paid by card, it typically takes 7-10 business days after we confirm your return or cancellation. If it's taking longer, we recommend contacting your bank or card provider for more details on their processing times.